The platform

Twelve modules. One platform.

Sell, manage, fulfill, grow, explore every part of Gravity OMS, grouped by what they help you do.

SELL

Wherever your customers find you.

Three channels, one customer record, one inventory.

WhatsApp Cloud API

Official Meta-issued Cloud API, broadcast-safe, ban-proof, with template approval workflows.

  • Official Cloud API number issuance via the dashboard
  • Template manager + Meta approval status sync
  • Multi-agent inbox with internal notes and routing

Storefront

Hosted ecommerce site with your catalog, hosted on your subdomain or custom domain.

  • Hosted under {tenant}.gravityoms.com or your own domain
  • Sync with central catalog, variants, images, stock
  • Integrated payments: Visa, Mastercard, AMEX, Koko, Mintpay + COD checkout

Point of Sale

Walk-in register that draws from the same inventory and customer record as your online channels.

  • Touch-friendly register with barcode scan
  • Cash + card + payment link tendered together
  • Receipt printing + walk-in customer creation

Catalog & Variants

Products with size/colour variants, units of measure, multiple images, category trees.

  • Bulk product import via CSV
  • Variant matrix editor for size and colour
  • Multiple product images with alt text + categories
MANAGE

The back office, on autopilot.

Orders, inventory, customers and team access, all under one login.

Order Management

A single inbox for every channel, WhatsApp, storefront, POS, with bulk actions and full lifecycle.

  • One unified order list across all sales channels
  • Bulk status updates, splits, adjustments, returns
  • Audit trail of who changed what, and when

Multi-warehouse Inventory

Track stock across multiple warehouses, with transfers, reorder points and low-stock alerts.

  • Per-warehouse stock with inter-warehouse transfers
  • Reorder points + low-stock notifications
  • Stock adjustments with reason codes and history

Customers & CRM

A single customer record across WhatsApp, storefront and POS, with order history and lifetime value.

  • Single record per phone number, deduped across channels
  • Order history, LTV, repeat-purchase frequency
  • Notes, tags and segments for win-back campaigns

Roles & Permissions

Give every team member exactly the access they need, and nothing more.

  • Role-based access: owner, manager, packer, agent
  • Granular permissions per module + per action
  • User activity log for sensitive operations
FULFILL

Verify, pack, dispatch, reconcile.

Cut RTO. Print labels for any courier. Match payouts down to the rupee.

OTP Verification

Confirm every buyer by WhatsApp OTP before you pack, and screen repeat-offender numbers automatically.

  • WhatsApp + SMS OTP sent at order placement
  • Repeat-offender phone list with auto-flag
  • Verification status visible on every order card

Waybills (any courier)

Bulk-print waybills and invoices for any Sri Lankan courier, Pronto, Domex, Aramex, Koombiyo or your own.

  • Bulk waybill + invoice print with PDF history
  • CSV export ready for upload to any courier portal
  • Barcode scanning for dispatch confirmation

COD Reconciliation

Auto-match courier payouts to bank deposits, and flag every missing rupee so nothing slips.

  • Per-courier ledger with expected vs. received
  • Auto-match courier remittance to bank deposits
  • Variance flagging with reason codes for follow-up

RTO & Net Profit

See your true net profit after RTO costs, courier fees and packaging, not just revenue.

  • RTO rate per courier, per SKU, per region
  • Net profit dashboard after COD + RTO + courier costs
  • Drill-down: which products and routes lose money
GROW

Turn buyers into a brand.

AI answers, AI marketing, blasts to the right cohort, and analytics that prove it.

AI Chatbot

A 24/7 WhatsApp chatbot trained on your catalog, answers product questions and hands off to humans when needed.

  • Trained on your products, FAQs and policies
  • Live hand-off to agents with full chat context
  • Conversation analytics: deflection + satisfaction

AI Marketing Assistant

AI writes campaign copy, picks creative angles and suggests offers based on your customer cohorts.

  • Campaign copy generation in EN + SI
  • Creative brief + offer suggestions per cohort
  • A/B copy variants ready to send

SMS + WA Campaigns

Targeted WhatsApp and SMS blasts to the cohorts that matter, with opt-in tracking and delivery reports.

  • Segment by tag, LTV, last purchase, RTO history
  • Opt-in capture and per-recipient delivery status
  • Template approval workflow built in

Analytics & Reports

Daily registers, cohort retention, RTO costs and channel mix, the numbers that show what is working.

  • Daily register + month-end close reports
  • LTV, cohort retention and repeat-purchase curves
  • Channel mix + campaign ROI dashboards

One platform. Every part of your business.

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