Everything You Need to Manage Orders

From order intake to delivery confirmation — one platform, zero hassle.

Unified Order Dashboard

Manage your entire order lifecycle from a single dashboard. Create, edit, track, and process orders with real-time status updates and bulk operations.

  • Full Order Lifecycle Management (Create → Dispatch → Deliver)
  • Bulk Status Updates & Dispatch Operations
  • Order Adjustments, Splits & Returns Management
  • POS System for Walk-in Sales
GravityOMS Order Dashboard
CUSTOMER VERIFICATION Verified ✓
Order #4292 — Verification required
WhatsApp OTP sent to customer...
Customer verified via OTP: 8829-X
SMS notification sent: "Your order has been confirmed."

Customer Verification & Return Reduction

Reduce fake orders and returns by verifying customers before dispatch. Automated OTP verification via WhatsApp and SMS ensures genuine orders.

  • OTP Verification via WhatsApp & SMS
  • Automated Order Confirmation Notifications
  • Proof of Delivery (POD) Upload & Tracking

WhatsApp Messaging & Conversational AI

Communicate with your customers where they are — WhatsApp. Send order updates, respond to inquiries with AI, and manage conversations from your dashboard.

  • AI-Powered Conversational Customer Support
  • Automated Order Status Notifications
  • Message Templates & Bulk Messaging
  • WhatsApp Catalog Export
WhatsApp Conversational AI
Invoice_4292.pdf
Courier_Label.pdf
courier-export-20260426.csv — Ready for carrier upload

Courier Labels & Fulfillment

Generate courier labels and invoices with one click. Bulk print for large shipments, scan packages for dispatch, and export courier data as CSV for any carrier.

  • Courier Label & Invoice Generation
  • Bulk Printing with Print History
  • Courier Barcode Scanning for Dispatch
  • CSV Export for Any Courier Provider

Marketing AI Assistant

Built-in marketing tools powered by AI. Create customer segments, design campaigns, generate content, and send targeted messages via WhatsApp and SMS.

  • AI-Powered Content & Campaign Creation
  • Customer Insights & Segmentation
  • WhatsApp & SMS Campaign Delivery
  • Marketing Dashboard & Analytics
Customer Segments
Target the right audience
Campaigns
WhatsApp & SMS delivery
AI Content
Generate marketing copy
Analytics
Measure performance

More Built-In Features

Everything else you need to run your business

Product Catalog

Products with variants, categories, units of measure, and multiple images.

Multi-Warehouse

Manage inventory across multiple warehouse locations.

POS System

Point of Sale for walk-in customers with payment tracking.

CRM & Contacts

Business partners, customer management, and delivery partners.

Reports & Analytics

Daily registers, delivery tracking, stock movement, and sales reports.

Roles & Permissions

Employee management with granular role-based access control.

Ready to Get Started?

See how GravityOMS can streamline your order operations.

Request Access